All our products are custom made to order and turnaround can be between 10 and 28 working days.
Once an order is complete it is all orders are dispatched via Royal Mail for delivery within 2/5 days.
All international parcels will be sent via Royal Mail Standard international post. this service can take between 3/5 working days for EU countries and between 7 to 31 working days for the rest of the world.
Magickind will accept no responsibility for lost/undelivered items to international addresses, a proof of postage can and will be offered for all parcels posted.
Magickind will not be held responsible for any duty charges/ restrictions that any country may have in place.
LOST PARCELS (UK)
If you consider your item to be ‘lost’ please contact me within 28days of the expected delivery date.
Orders deemed as lost after this time will not be replaced or refunded under any circumstances.
Royal Mail require a period of 14 working days to pass before a parcel is considered ‘lost’ if your item has still not arrived after this time your order will be replaced. Absolutely no refunds will be made for lost parcels.
No refunds or replacements will be issued for orders on which an incorrect delivery address is provided.
All our products go through a quality check. If in the unlikely event you receive an item that is faulty it will be put right at our cost. We ask that you make contact within 14 days to arrange a return and exchange/refund.
If you order an item in the wrong size Magickind will arrange for the item to be exchanged, however the buyer must pay the additional postage costs. In this event replacements are subject to the same 10-28 day turnaround as standard orders and are dependent on fabric stock. If the fabric you ordered is out of stock you will be asked to choose from a range of fabrics - no refunds will be issued.
We only accept returns on items which having a manufacturing defect for example if a fastener is not working before it has been washed or ironed by the customer within 14 days. Any item that is returned displaying signs of use and/or washing will be returned to you and no replacement sent.
Please send returns to the following address,
57a Preston Road
Please include a note detailing your order name/number, delivery address and exchange request.
All of our items are made to order and are exempt from the distance selling regulations in relation to 'change of mind'. Once an item is made it cannot be remade in to something else. Ensure you read all product descriptions and if unsure email us at firstname.lastname@example.org
Please do not order unless you are happy with these terms.